8020 Privacy Policy — Protecting Our Users' Information
User privacy is a top priority at 8020. This policy clearly explains how we collect, use, store, and protect your personal information as a platform user in Malaysia.
Information We Collect
When you register or use the 8020 platform, we collect various types of information to ensure our services run smoothly and securely. The categories of information collected include:
- Account Information: Full name, email address, phone number, date of birth, and the username you registered with when opening your account.
- Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM), along with associated local bank account numbers or digital wallet details. Full card numbers are never stored by 8020.
- Device & Browser Info: IP address, device type, operating system, browser used, and general location — collected to ensure login security and detect unusual activity.
- Usage Data: Records of pages visited, session duration, clicks, in-platform searches, and game or betting options accessed.
- Cookies: Small files stored on your device to maintain login sessions, save preferences, and assist with aggregate platform traffic analysis.
All information is collected for clearly defined purposes and does not exceed what is necessary for platform operations.
How We Use Your Information
Information collected by 8020 is used solely for the following purposes and will not be used beyond the scope described here:
- Processing account registrations, secure logins, and user identity verification.
- Processing financial transactions including deposits and withdrawals in Malaysian Ringgit (MYR).
- Sending account-related notifications, platform updates, security alerts, and relevant promotional offers.
- Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Improving the user experience based on navigation patterns and feedback received.
- Complying with applicable legal requirements, regulations, and reporting obligations.
8020 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Activity Tracking
The 8020 platform uses essential and analytics cookies to ensure an optimal user experience. Essential cookies are required for core platform functions — such as login sessions and account security — to work properly. Without them, certain platform features may not function as intended.
Analytical cookies help us understand platform usage patterns on an aggregate basis without identifying individual users. This data is used to improve layout, reduce load times, and enhance the overall usability of the platform.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect account functionality and session security on 8020.
Data Storage, Security & Information Sharing
Storage & Security
User personal information is stored on servers protected by SSL encryption and strict access controls. 8020 applies industry-standard data protection technology to ensure your information remains inaccessible to unauthorised parties. Data retention periods are determined by operational needs and applicable law; when data is no longer required, it is disposed of securely.
Third-Party Sharing
8020 does not sell or rent users' personal information to any third party for commercial purposes. Information may be shared only in the following limited circumstances:
- Authorised payment service providers engaged to process transactions in MYR securely.
- Government authorities or law enforcement agencies when required by a valid court order or applicable legislation.
- Technical partners bound by strict confidentiality agreements who process data solely in accordance with 8020's instructions.
User Rights & Contact Us
Your Rights Over Personal Data
As an 8020 user, you have the following rights regarding your personal information:
- Right to Access: You may request a copy of the personal information we hold in connection with your account.
- Right to Correction: If any of your information is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
- Right to Deletion: In certain circumstances permitted by law, you may request the deletion of your personal data. Such requests are subject to record retention obligations set out under the relevant regulations.
Privacy Policy Updates
8020 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via platform notifications or their registered email. Users are responsible for reviewing this policy periodically.
Contact Our Team
If you have any questions, concerns, or requests regarding your data privacy at 8020, please reach out to our support team by email at [email protected]. You may also visit our FAQ page for answers to our most frequently asked questions.